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How do I make a return?
We want you to love your la Vie en Rose purchase. Try them in the comfort of your home and if you are dissatisfied with the item(s), return it within 15 days of receiving your order
Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached
In the interest of hygiene, we do not accept returns or refunds on some accessories and lingerie unless they are defective or the wrong item was sent
How do I make an online return?
Our website return policy is only applicable to any item(s) purchased online and delivered in India , within 15 days* of receiving your order.
Items purchased in physical stores are not eligible for online returns.
If you have checked out as a Guest, please email us at lver.care@apparelgroup.in or on live chat or call us at 1800-833-5350 for further assistance. with the subject title: Return Request – Your Order Number. Our customer service team will assist you with the returns process. Or you can also head to your nearest store with the invoice and items you wish to return.
How do I check on my return status?
To check on your return status, sign in to your account, head to My Account and select Your Orders. Proceed to 'View order details' for the particular order. Your return status is reflected here.
| Return Initiated | Your returns request has been received. |
|---|---|
| Return Picked Up | Your returns product/shipment has been picked up by the delivery partner. |
To check on your item refund status, sign in to your account and follow the steps:
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Head to My Account and select Your Orders.
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Go to 'View order details'
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The return status for your order will be visible here.
Refund will be processed with 24-48 hours of a return being picked up and may take up to 5-7 working days to reflect in the customers account.
Please allow up to 7 working days for your account to be credited. If you do not receive your refund after 7 working days, please contact your payment processor directly for further information..
Refunds will be based on the value of the merchandise as reflected on your invoice. Shipping and handling charges from your initial order will only be refunded if the return is due to a defective or wrong item.
The refund will be issued by www.lavieenrose.in to your original payment method.
We seek your understanding regarding delays to your refund caused by special events (e.g. online sales).
Exchanges are not allowed for items bought from online, however you can return the existing order and place a new order on the website based on the stock availabilty.
An ordered product being returnable is subject to the below conditions.
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The ordered item is delivered
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Its been less than 15 days since the product was delivered
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The item belongs to a returnable category.
Panties, Swimwear Bottoms, Sets, Teddies and Accessories are non-returnable due to hygiene factors.